Privacy Policy

1. Who we are

Al Mkarem Drug Store LLC is a UAE pharmaceutical and medical-supplies business. This policy describes how we handle personal information received through this website.

2. Information we collect

When you contact us, request product information or submit a business enquiry, we may collect your name, company, job details, email address, telephone number, enquiry content and the product or service that interests you. Our website may also receive basic technical data such as IP address, browser type, device information, referring page and access time.

3. How we use information

We use information to respond to enquiries, provide requested product or partnership information, prepare quotations, maintain business relationships, operate and secure the website, meet legal or regulatory obligations, and improve our services. We do not use this website to process online payments.

4. Our basis for processing

Depending on the circumstances, we process information to take steps requested before a business arrangement, perform an agreement, comply with legal obligations, pursue legitimate business interests, or act with your consent where required.

5. Sharing information

We may share information with authorised employees, professional advisers, technology and hosting providers, logistics or commercial partners where necessary to handle your request, and public authorities where legally required. We do not sell personal information.

6. Retention and security

We retain information only for as long as reasonably necessary for the purpose collected, our business records and applicable legal requirements. We use reasonable organisational and technical safeguards, although no internet transmission or storage method can be guaranteed completely secure.

7. Cookies and website data

The website may use essential cookies and similar technologies required for functionality, security and performance. Browser settings can be used to control cookies, but disabling essential cookies may affect parts of the website.

8. Your choices and rights

Subject to applicable law, you may ask us to access, correct or delete personal information, restrict or object to certain processing, or withdraw consent where processing relies on consent. We may need to verify your identity before completing a request.

9. International processing and external sites

Service providers or business partners may process information in other countries where appropriate safeguards are used. Links to external websites are governed by the privacy policies of those websites.

10. Updates and contact

We may revise this policy to reflect operational or legal changes. For a privacy question or request, email almkaremdrugstore@gmail.com or contact Al Mkarem Drug Store LLC, Al Qusais Industrial Area 3, Dubai, UAE.